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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It includes detailed info about all the actions that you can carry out on the given page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge variety of how-to video clips describing how to use our web hosting Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you need, take a peek at our extensive FAQ database, which contains questions asked by real persons and provides practical solutions. We periodically update our Frequently Asked Questions database with new questions & answers in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, we have a excellent team of technical support engineers available 24x7 and ready to help you with any query. Each support ticket you submit will be responded to within 1 hour (the average support ticket response time is approximately twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 239424

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com